Privacy PolicyPrivacy Policy

Kapdamart ("Kapdamart", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and share personal information when you visit or use our website, create an account, place an order, purchase customized products, submit a bulk order enquiry, communicate with our team, or otherwise interact with our services.

This Policy applies to visitors, registered users, customers, and individuals who interact with Kapdamart through our website or other available communication channels.

We handle personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, the rules applicable to personal information, and the Digital Personal Data Protection Act, 2023 (DPDP Act), and its rules, to the extent applicable and in force.

By using our website and services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it through an appropriate method.

We may collect the following categories of personal information when you use our website or services:

A. Account Information

• Full name
• Email address
• Mobile number
• Username and account details
• Other information you provide when creating or managing your account

B. Order and Transaction Information

• Billing and shipping addresses
• Contact and delivery details
• Products purchased, selected sizes, colours, and quantities
• Order history and transaction references
• Payment status and related transaction information

C. Customization and Uploaded Content

When you order personalized or customized products, we may collect photographs and images; artwork, graphics, and designs; names, text, and logos; business or organization branding; and other files and instructions submitted for customization.

D. Bulk Order and Business Enquiry Information

When you submit a bulk or corporate merchandise enquiry, we may collect your name and contact details, company or organization name, product requirements and estimated quantities, design references and uploaded files, delivery requirements, and other project details.

E. Communication Information

We may collect information you provide when contacting customer support, submitting feedback, making complaints, requesting returns or refunds, or communicating with our team.

F. Technical and Usage Information

We may automatically collect technical information such as IP address, browser type and version, device type and operating system, website pages visited, products viewed and searches performed, date and time of visits, general usage information, and cookie identifiers or similar technical data.

We collect only information that is reasonably necessary for the purposes described in this Policy.

Certain website features may rely on third-party service providers, including payment gateways, social login and authentication providers, website hosting services, analytics platforms, communication services, and logistics partners. These providers may collect or process information in accordance with their own privacy policies and terms.

If you sign in using a third-party account, we may receive information such as your name, email address, profile information, or other details permitted by your account settings and authorization.

We may use personal information for the following purposes:

• Creating, verifying, and managing customer accounts.
• Processing and fulfilling orders and payments.
• Producing and delivering customized and personalized products.
• Reviewing and responding to bulk and corporate merchandise enquiries.
• Coordinating production, packaging, shipping, and delivery.
• Providing customer support and resolving complaints.
• Sending order confirmations, payment updates, and delivery notifications.
• Sending promotional emails, messages, offers, product announcements, and marketing communications where permitted by applicable law and based on the required consent or other lawful basis.
• Understanding customer preferences and improving our products, website, and services.
• Analysing website traffic, performance, and usage patterns.
• Maintaining website security and preventing fraud, misuse, and unauthorized activity.
• Enforcing our policies and protecting our legal rights.
• Complying with applicable legal, tax, accounting, and regulatory requirements.

We do not use personal information for purposes that are incompatible with the purposes disclosed to you, except where permitted by applicable law.

When you upload photographs, artwork, logos, text, graphics, or other materials for customized products, we process those materials to provide the customization, production, quality-checking, delivery, and customer support services requested by you.

You are responsible for ensuring that you have the necessary rights, permissions, and authorization to upload and use the content you submit. You must not upload content that unlawfully infringes another person's copyright, trademark, privacy, publicity, or other legal rights.

We may share customization files with relevant production partners, printing vendors, or service providers only to the extent reasonably necessary to fulfil your order.

We retain uploaded customization content only for as long as reasonably necessary for production, order fulfilment, customer support, resolving disputes, maintaining relevant records, and complying with applicable legal obligations.

We do not intend to use customer-uploaded photographs, logos, or artwork for unrelated promotional purposes without an appropriate legal basis or permission.

Payments made through Kapdamart may be processed by third-party payment gateways or payment service providers. Depending on the payment method, the payment provider may collect and process card details, UPI information, bank-related details, transaction identifiers, or other payment information.

Where payment processing is handled directly by a third-party provider, Kapdamart does not intend to store complete payment card details on its own systems. We may receive limited transaction information, such as payment status, transaction reference, payment method, and confirmation details, to process orders, manage refunds, and maintain business records.

Payment providers process information in accordance with their own privacy policies and security practices.

Kapdamart may use cookies, local storage, pixels, tags, and similar technologies to operate and maintain the website; keep users signed in and maintain sessions; remember preferences; improve functionality and performance; understand website traffic and visitor behaviour; measure marketing campaigns; support security and fraud prevention; and provide relevant marketing or advertising where applicable.

Some third-party services integrated into our website may also use cookies or similar technologies. You may be able to control or restrict cookies through your browser settings or any cookie preference tool made available on our website. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate information and obtain consent before using non-essential cookies or similar tracking technologies.

We may use third-party analytics and advertising technologies, such as website analytics tools, advertising pixels, and conversion measurement tools, to understand how visitors interact with our website and measure the effectiveness of our marketing activities.

These technologies may collect pages visited and products viewed, website interactions, device and browser information, approximate location derived from technical information, advertising interactions, and cookie or similar online identifiers. Such information may be processed by the relevant providers under their respective privacy policies. Where required, we will seek appropriate consent and provide available options to manage tracking preferences.

We may use your contact details to send promotional communications about products, offers, discounts, new collections, customized merchandise, and other Kapdamart updates, where permitted by applicable law.

You may opt out of promotional emails using the unsubscribe option provided, where available. You may also request that we stop sending promotional communications by contacting care@kapdamart.com.

Opting out of marketing communications will not prevent us from sending essential service-related messages, such as order confirmations, payment and refund updates, shipping and delivery notifications, account security messages, and important service or policy notifications.

We will process marketing preferences and withdrawal requests in accordance with applicable law.

We do not sell personal information as a standalone product. We may share personal information with trusted third parties when reasonably necessary to operate our business, provide our services, fulfil orders, or comply with applicable law. These parties may include:

• Payment gateways and transaction processors.
• Courier companies and logistics partners.
• Production, printing, and customization partners.
• Website hosting, cloud storage, and infrastructure providers.
• Account authentication and social login providers.
• Analytics and advertising providers.
• Customer support and communication providers.
• Professional advisers and auditors.
• Government authorities, regulators, courts, or law enforcement agencies where required or permitted by law.

We aim to limit information shared with service providers to what is reasonably necessary for the relevant purpose. Where appropriate, we use contractual or other safeguards to protect personal information handled by service providers.

To fulfil your orders, we may share necessary information with courier companies and logistics partners, including customer name, mobile number, delivery address and PIN code, order number and shipment details, and other information required for delivery or shipment coordination. This information is shared only to the extent reasonably necessary for processing, shipping, delivering, tracking, and resolving delivery-related issues.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction. Depending on the systems and services used, these measures may include access controls, secure communication methods, restricted access to information, and appropriate service-provider safeguards.

No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including providing products and services; maintaining customer accounts and order histories; processing payments, returns, and refunds; maintaining tax, accounting, and transaction records; managing complaints and disputes; preventing fraud; enforcing agreements and protecting legal rights; and complying with applicable legal and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required for a lawful purpose, we will take appropriate steps to delete or securely dispose of it, subject to applicable legal retention requirements.

Subject to applicable Indian law and its implementation, you may have rights relating to your personal information, including:

• Access: Request information about personal data being processed by us.
• Correction: Request correction of inaccurate or incomplete personal information.
• Erasure: Request deletion of personal information where applicable.
• Withdrawal of consent: Withdraw consent for processing where processing is based on your consent.
• Grievance redressal: Raise a complaint regarding the handling of your personal information.
• Nomination: Exercise the right to nominate another individual to exercise applicable rights in the event of death or incapacity, where provided under applicable law.

You may submit a privacy-related request by emailing care@kapdamart.com. We may need to verify your identity before processing a request. We may also retain certain information where required or permitted by applicable law, including for legal, accounting, security, fraud prevention, or dispute-resolution purposes.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

You may access and update certain information associated with your Kapdamart account through the available account features.

To request deletion of your account and associated personal information, email care@kapdamart.com with the subject line 'Account Deletion Request'. Include the email address or mobile number associated with your account so that we can verify your request.

After verification, we will review and process the request in accordance with applicable law and our data-retention obligations. Deleting an account may not immediately remove information that we are legally required or otherwise permitted to retain, such as transaction records, tax information, records required for dispute resolution, or information necessary to prevent fraud.

Kapdamart's website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information directly from children under 18 in a manner contrary to applicable law.

If you believe that a child has provided personal information to us without the required authorization, please contact care@kapdamart.com so that we can review the matter and take appropriate steps. Where applicable law requires verifiable parental or guardian consent for processing a child's personal information, we will follow the relevant requirements.

Our website may contain links to third-party websites, platforms, or services. These third parties operate independently and may have their own privacy policies, terms, and data-handling practices. Kapdamart is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.

Some third-party service providers may process or store personal information on servers located outside India. Where personal information is transferred or processed outside India, we will take steps required by applicable Indian law and any relevant government restrictions or directions. The processing of information by such providers may also be subject to the laws applicable in the country where their systems are located.

We maintain reasonable safeguards designed to protect personal information. If a personal data breach occurs, we will take appropriate steps to investigate, contain, and address the incident. We will provide notifications to affected individuals and relevant authorities where required by applicable law, within the applicable timelines and in the prescribed manner.

If you have a question, concern, or complaint regarding the collection, use, storage, sharing, or handling of your personal information, you may contact us using the details below. Please include your name, registered email address or mobile number where relevant, a description of your concern or request, and relevant order or account details if applicable.

We will review your complaint and respond in accordance with applicable law and our grievance-handling procedures. You may also exercise any further complaint or grievance rights available to you under applicable Indian law.

We may update this Privacy Policy from time to time to reflect changes to our business operations, website features, technology, service providers, or applicable legal requirements. Any revised Policy will be published on this page with an updated "Last Updated" date.

We encourage you to review this page periodically. Where required by applicable law, we will provide notice or obtain consent for material changes to our data-processing practices.

For questions, privacy-related requests, account deletion, or complaints regarding the collection, use, storage, or handling of your personal information, please contact us:

• Business Name: Kapdamart
• Business Address: Plot No. 21, Gali No. 1, Vistar Colony, Indirapuram, Ghaziabad, Uttar Pradesh – 201014, India
• Phone: +91 8510947530
• Customer Support & Privacy Email: care@kapdamart.com
• Bulk Orders & Business Enquiries: business@kapdamart.com
• Website: https://kapdamart.com

For account deletion requests, use the subject line 'Account Deletion Request'. For privacy-related complaints, use the subject line 'Privacy Request'.

For more information about our services and transactions, please review our:

• Terms of Service
• Shipping Policy
• Returns, Refunds and Replacement Policy