KapdaMart

Shipping Policy

Where we ship, how fast, and what it costs.

At Kapdamart.com, we are committed to delivering your orders safely and on time. Whether you purchase ready-to-ship products, customized merchandise, or bulk personalized products, we work hard to ensure a smooth and reliable delivery experience.

We deliver across India and aim to provide a convenient and transparent shipping experience for every customer.

1. Order Processing & Dispatch

Once your order is successfully placed and payment is confirmed, our team begins processing it. Our order processing timelines are as follows:

  • Ready-to-Ship Products:In-stock items are dispatched within 1–2 business days after successful payment confirmation.
  • Customized Products:Products personalized with your own design, photo, or text are printed especially for you. These orders require an additional 1–2 business days for processing before dispatch.
  • Customized Bulk Products (More Than 200 Pieces): Customized orders exceeding 200 pieces require approximately 7 business days for production, preparation, and quality checking before dispatch. The preparation time may vary depending on the order quantity, customization requirements, and design complexity.
  • Shipping Confirmation: Once your order has been dispatched, you will receive a confirmation email containing your shipment tracking link.

Please note that processing times may vary during weekends, public holidays, or periods of high order volume.

2. Estimated Delivery Timelines

Our estimated delivery timelines after dispatch are as follows:

  • Metro Cities:3–5 business days.
  • Tier 2 & Tier 3 Cities and Towns:5–7 business days.
  • Remote Locations: Up to 10 business days.

Delivery timelines are estimates and may vary depending on your delivery location, courier operations, weather conditions, and other unforeseen circumstances.

Delivery timelines begin after the order has been dispatched, not from the date the order is placed.

3. Shipping Charges

We offer affordable shipping options for customers across India:

  • Free Shipping:Enjoy free shipping on all prepaid orders above ₹999.
  • Orders Below ₹999:A flat shipping fee of ₹50 will apply.
  • Cash on Delivery (COD): Currently, we do not offer Cash on Delivery (COD). We may introduce this payment option in the future.
  • Bulk Order Shipping: Shipping is free of cost for eligible bulk orders when transportation is arranged through road transport.

All applicable shipping charges will be displayed at checkout before you confirm your order. Bulk order transportation arrangements and delivery timelines will be communicated separately.

4. Order Tracking & Notifications

We keep you informed about your order throughout the delivery process:

  • Every dispatched order receives a unique tracking ID.
  • Tracking details are shared through email and SMS.
  • You can also visit our Track Order page and enter your Order ID to get the shipment tracking ID and check your order status.

Please allow some time for tracking information to become active after dispatch.

5. Undeliverable Parcels

Our courier partners make up to three delivery attempts to deliver your order.

If delivery cannot be completed after three attempts, the parcel will be returned to us. Refunds for returned parcels will be processed in accordance with our Returns, Refunds and Replacement Policy.

Please ensure that your shipping address, PIN code, and contact number are accurate and that someone is available to receive the delivery.

6. Delayed Shipments

Although we work with reliable courier partners, occasional delivery delays may occur due to:

  • Weather conditions or natural disasters.
  • Courier partner operational issues.
  • Public holidays or regional restrictions.
  • Incorrect or incomplete delivery information.
  • Other unforeseen circumstances.

If your order is significantly delayed, please contact our customer support team. We will coordinate with the courier partner and assist you with the latest shipment status.

7. Need Help With Your Shipment?

For any questions regarding shipping, delivery delays, bulk orders, or tracking information, please contact our customer support team:

Our support team will be happy to assist you with your queries.

Still need help?

Our support team is available Monday to Saturday, 10am to 7pm IST.

Contact Support