Returns, Refunds & Replacement PolicyReturns, Refunds & Replacement Policy

Customers may request a return for eligible regular (non-customized) products within 7 days of delivery. To qualify for a return, the product must meet the following conditions:

• The product must be unused, unwashed and unworn.
• All original tags, labels and accessories must be attached.
• The product must be returned in its original packaging.
• The product must not show signs of use, damage, alteration or washing after delivery.
• The product must pass our quality inspection.

Returns that do not meet these conditions may be rejected.

All customized and personalized products sold on Kapdamart.com are strictly non-returnable and non-exchangeable. This includes, but is not limited to:

• Products printed with customer-provided photos or images.
• Products featuring personal artwork, graphics or designs.
• Products customized with names, messages, text or logos.
• Products made according to specific customer instructions or personalization requests.
• Customized bulk orders and promotional merchandise.

Since these products are specially made according to the customer's requirements, they cannot be returned or exchanged for reasons such as:

• Change of mind.
• Incorrect size selection by the customer.
• Personal preference or dissatisfaction with the chosen design.
• Incorrect customization details provided or approved by the customer.

Exception: If a customized product arrives damaged, defective, or different from the product ordered, the customer may raise a complaint within 48 hours of delivery, subject to verification by Kapdamart.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. To help us investigate your request, please provide:

• Your Order ID.
• Clear photographs of the received product.
• Photographs of the outer packaging and shipping label.
• A brief description of the issue.

After verification, Kapdamart will arrange an appropriate replacement or refund, as applicable. For approved damaged, defective or incorrect product claims, applicable shipping charges will also be refunded.

For eligible regular products, follow these steps:

1. Contact our customer support team with your Order ID and reason for the return.
2. Our team will review your request and confirm whether the product is eligible.
3. Pack the product securely in its original packaging, with all tags and accessories.
4. Arrange the return through the courier pickup or nearest designated collection centre, as instructed by our support team.
5. Once the returned product reaches us, it will undergo a quality inspection.
6. After approval, the applicable refund will be initiated.

Please do not send any product back without receiving return instructions from our customer support team.

Once a returned product passes our quality inspection and the refund is approved:

• The refund will be processed to the original payment method used for the purchase.
• Refund processing generally takes 5–7 business days after quality-check approval.
• The actual credit time may vary depending on your bank or payment service provider.
• For approved damaged, defective or incorrect product claims, applicable shipping charges will also be refunded.
• Customers will be notified once the refund has been initiated.

Please note that the time taken by banks or payment providers to reflect the amount is outside Kapdamart's control.

• Return requests must be submitted within the specified return period.
• Products must meet all eligibility and quality-check requirements.
• Customized and personalized products cannot be returned or exchanged, except in verified cases of damage, defects or incorrect products.
• Products showing signs of use, washing, alteration or customer-caused damage may not qualify for a return.
• Kapdamart reserves the right to reject return requests that do not meet this policy.
• Refunds will only be initiated after the applicable verification and approval process.
• Return requests submitted after the applicable deadline may not be accepted.

For return, refund or replacement assistance, please contact our customer support team:

• Website: https://kapdamart.com
• Email: care@kapdamart.com

Please mention your Order ID in all communications so that our team can assist you efficiently.

Thank you for shopping with Kapdamart.com. We appreciate your trust and support.

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